IFSM 300 Final Exam (UMUC)
Instructions:
Use the Case Study presented here to answer the questions below. Your answers should be long enough to answer each question fully and completely and typed below the individual question in this document. Follow the instructions in the questions to determine the appropriate length of your responses. Your answers should demonstrate an understanding of the concept(s), should apply critical thinking, and should provide analysis of the Case Study in light of the concepts(s). You should not just re-iterate what has been presented in class, but integrate the information and relate it to the Case Study. Proper APA style must be used for any citations and references that you use. Your exam will be graded on the completeness and accuracy of your responses and whether you have appropriately tied your responses to the Case Study. Responses that do not mention the Case Study will receive very few points, if any. Each question is worth 10 points.
Questions:
1. Analyze the Virginia Bikes business using Porter’s Five Forces Analysis to complete the table below.
2. Identify which of Porter’s Generic Strategies is most appropriateto Virginia Bikes and explain why you selected it in light of your Five Forces Analysis.
4. Using the three business processes listed in question #3, list one input, one system processing action, and one output that would be part of that process.
5. Bill has decided to use technology to improve one of business processes identified in question #4above. Select one of the processes and analyze the IT requirements as they apply to that process using the table below.
6. Using a cloud-based Software-as-a-Service (SaaS) solution, list and briefly explain three specific quantifiable (measurable) business benefits. These should reflect benefits achieved by using a SaaS solution – not general benefits. Your explanation must explicitly refer to the Virginia Bikes business in the case study.
7. Bill has decided to implement a cloud-based SaaS solution to improve the bike repair process for his business. Identify one important activity that Bill would need to do during each of the following phases of the system development life cycle (SDLC) to implement his solution. Your answers should demonstrate an understanding of the phase of the SDLC and implementation of a SaaS solution. (An example answer is provided for the Programming phase.)
8. Bill would like to increase repair work and rentals as they are the highest profit aspects of his business. He wants to analyze the data he will be collecting in his new information system to help him do this. Identify three questions that Bill would want answers to in order to determine ways to increase repairs and rentals. Then, identify what information Bill would need to answer each question. Finally, explain how that information and the answers to the questions would help Bill increase repair work and rentals.
9. Bill has set up a website with information about his stores, and he wants to expand this website to conduct e-commerce. Identify two different categories of e-commerce (as defined in the Week 2 Learning Resource “Categories of Electronic Commerce”) that Bill could use to improve his business. Explain how each e-commerce category would be used. Your explanations should include the name of Bill’s business and demonstrate your understanding of each of the two e-commerce categories.
10. Explain how each of the following could benefit Bill’s Virginia Bikes business. Use 2-3 sentences for each and be sure your explanations mention Virginia Bikes and show that you understand each of the types of systems.
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